Simply add your items to the cart and proceed to checkout. You will receive an order confirmation email right after payment. If you notice an error in your order details, contact us as soon as possible at hello@thestainless.co.
Frequently Asked Questions
Find Answers To All Your Questions
Orders
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Product & Care
How do I place an order?
What payment methods do you accept?
Available payment methods are shown at checkout and may vary by country. We support common options such as card payments and local methods where available. If you are unable to complete payment, contact us at hello@thestainless.co.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations cannot be guaranteed once an order is confirmed. If you need help, email hello@thestainless.co immediately with your order number. If the order has not shipped yet, we will do our best to assist.
Where can I find my invoice?
Your order confirmation email serves as proof of purchase and includes your order details. If you need an invoice for your administration, contact hello@thestainless.co with your order number and we will help.
How long does delivery take?
Delivery times are estimates and depend on your location. Typical delivery times are: Netherlands 1-3 business days, Belgium 2-4 business days, and other EU countries 3-7 business days. You will receive a tracking link as soon as your order ships.
How much does shipping cost?
Shipping costs are calculated at checkout and shown before you pay. We may offer free shipping promotions from time to time, which will be clearly communicated on the website and during checkout.
Do you ship internationally?
We currently ship within the European Union. If your country is not available at checkout, contact hello@thestainless.co and we will let you know if we can help.
How can I track my order?
When your order ships, you will receive an email with a tracking number and a direct tracking link. You can also view your order status by logging in with the email address you used to order, even if you did not create a password.
My tracking hasn’t updated yet. What should I do?
Tracking updates can take up to 24 hours after you receive the shipping confirmation email. If nothing changes after 48 hours, contact hello@thestainless.co and we will check it for you.
What if my package is delayed or lost?
Delivery estimates can be affected by carriers, weather, or peak periods. If your order is significantly delayed, contact us and we will investigate with the carrier. If a shipment is confirmed lost, we will arrange a replacement or refund.
What is your return policy?
You can request a return within 30 days after receiving your order. Items must be unused, in original condition, and in the original packaging. To start a return, contact hello@thestainless.co with your order number.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective or you received the wrong product. We recommend using a trackable shipping method for your return.
When will I receive my refund?
After we receive and inspect your return, we will notify you of the outcome. If approved, refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.
Can I exchange a product?
The fastest way to get a different product is to return the item you have and place a new order once the return is approved. If you need help choosing the right item, contact hello@thestainless.co.
My item arrived damaged or incorrect. What now?
Please contact us immediately at hello@thestainless.co and include your order number plus photos of the item and packaging. If the item is confirmed defective or incorrect, we will make it right and cover any necessary shipping costs.
Is stainless steel safe for food?
Our products are made for food contact and designed for everyday use with food and drinks. Stainless steel is non-reactive and does not absorb odors or flavors like many plastics can. If you have a specific allergy or sensitivity concern, contact us for guidance.
Can I put stainless steel containers in the microwave?
No. Stainless steel should not be used in a microwave. If you need to reheat food, transfer it to a microwave-safe dish first.
Are your containers dishwasher safe?
Yes, stainless steel containers are generally dishwasher safe. For best results, place lids on the top rack and allow everything to dry fully after washing. If your lid includes a silicone seal, remove it occasionally for a thorough clean.
Does stainless steel absorb smells or stains?
No, stainless steel does not absorb odors or flavors the way plastic often does. If you notice residue from strong foods, wash with warm soapy water. For stubborn smells, a baking soda paste or a splash of vinegar can help.
Can stainless steel rust?
High quality stainless steel is highly rust-resistant, but surface staining can occur if exposed to salt, harsh chemicals, or if it is stored wet. Rinse and dry your product after washing and avoid prolonged contact with bleach or aggressive cleaners.