Política de envío
Overview
This policy explains how your order is processed, what delivery costs, and how long it takes. If anything here is unclear, email hello@thestainless.co or call 085 115 5773.
Order processing
Orders are processed on business days, Monday to Friday, excluding public holidays in the Netherlands.
Orders placed before 16:00 CET on a business day are generally dispatched the same day. Orders placed after 16:00 CET, at weekends, or on public holidays are dispatched on the next business day.
Once your order ships you will receive a confirmation email with tracking information.
We may delay processing if payment authorisation is pending, a transaction is suspected to be fraudulent, a product is temporarily out of stock, or the address given is incomplete. If we cannot fulfil your order, we will tell you and refund you.
Where we ship
We ship from the Netherlands to the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel, the United Arab Emirates, Türkiye, Ukraine, Montenegro and Kosovo.
If your country is not offered at checkout, email hello@thestainless.co and we will tell you honestly whether we can get a parcel to you.
Delivery cost and time
Every parcel is tracked. The exact cost is shown at checkout, in your currency, before you pay. We do not add handling fees.
| Destination | Cost | Estimated delivery |
|---|---|---|
| Netherlands | €6.95 — free on orders of €70 or more | 1–3 business days, DHL |
| Belgium, Germany, France, Luxembourg | €12.95 | 3–7 business days, DHL |
| Rest of the European Union | €15.95 | 3–7 business days |
| Malta and Cyprus | €24.95 | 3–7 business days |
| United Kingdom | €29.95 | 3–7 business days, DHL |
| Switzerland and Norway | €29.95 | 5–10 business days |
| United States — standard | $19.95 — free on orders over about $87 | 2–7 business days, PostNL |
| United States — express | $34.95 | 2 business days, UPS |
| Rest of world | €39.95 | 5–10 business days |
These are estimates, not guarantees. Carrier delays, customs, severe weather and peak periods can add time. We are not liable for delays caused by third-party carriers or events outside our control.
Shipping outside the Netherlands is expensive — a single parcel to the United States costs us between €27 and €35 to send, depending on the service. We would rather show you that plainly than pretend it is free.
Customs, duties and import taxes
Orders inside the European Union ship with all taxes paid. Nothing further is owed on delivery.
Orders outside the European Union — including the United Kingdom, Switzerland, Norway, Canada and everywhere else — may attract import duties, taxes or customs handling fees on arrival. These are set by your country, not by us. They are your responsibility and they are not included in the price you pay at checkout.
Switzerland and Norway
Your parcel is cleared through customs on arrival. Swiss import VAT is currently 8.1% and Norwegian VAT 25%, charged on the value of your order, and your carrier may add a clearance fee on top. These amounts are collected on or before delivery and are not included in the price you pay at checkout. We would rather tell you here than have it surprise you at the door.
United States — please read this before you order
US import duty on stainless steel kitchen articles is currently about 50% of the value of your order. It is charged by US Customs when your parcel arrives. It is not charged by us, and it is not included in the price you pay at checkout. Your carrier will invoice you before delivery, and may add its own handling fee on top.
In practice, that means an $79.95 order carries roughly $42 in duty, and a $139.95 order carries roughly $73.
We could hide this in a higher price. We would rather you saw the real number and decided for yourself. If a duty bill on your doorstep is not something you want, please don't order — buy from a seller inside the United States instead, with our blessing.
Risk and address accuracy
Risk of loss or damage passes to you on delivery to the address you gave at checkout.
It is your responsibility to give a correct and complete address. If a parcel is returned to us because the address was wrong, a further shipping charge may apply to send it again.
If your parcel arrives damaged, email us straight away with photographs of the packaging and the product.
Lost or delayed parcels
If your order has not arrived within the estimated window, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost, we will replace it or refund you.
We are not responsible for delays caused by an incorrect address, refusal of delivery, or failure to collect a parcel from a pickup point.
Split deliveries
In rare cases an order may be sent in more than one parcel. You will be told if that applies to yours.
Contact
The Stainless Co. — a brand of Resoluta B.V.
Krachtenveld 61
3893 CD Zeewolde
Netherlands
Email: hello@thestainless.co
Phone: 085 115 5773
KvK: 58835415
VAT: NL823795998B01