Returns and withdrawal

We want you to feel confident about your purchase. If something is not right, we will help you resolve it clearly and quickly.

30 days to change your mind

You have the right to cancel your order up to 30 days after receiving it, without giving a reason. That is longer than the 14 days European law requires — we give you 30.

After cancelling you have another 14 days to send the product back. You then get the full order amount credited, including the shipping cost of the original delivery. Only the cost of returning the product from you to us is yours. We will transfer the amount owed within 14 days of your cancellation, provided the product has been received back in good order.

Handling the product

You may unpack the product and handle it as far as is needed to establish its nature, characteristics and functioning — the way you would in a shop.

If the product is damaged, or the packaging is damaged more than is necessary to try the product, we may charge you for the resulting loss of value. So please treat the product with care, and make sure it is well packed when you return it.

How to cancel your order

Email hello@thestainless.co with your order number, or use the model withdrawal form at the bottom of this page.

Withdraw from the contract

Return address

The Stainless Co. — Resoluta B.V.
Krachtenveld 61
3893 CD Zeewolde
Netherlands

Cost of returning

The direct cost of sending the product back is yours, unless the product is defective or we sent the wrong item — then we pay. Expect roughly €7.25 per parcel; check your carrier's website for exact rates.

We recommend using a tracked service. If a return goes missing and there is no proof of postage, we cannot process it.

Exceptions

The statutory exceptions to the right of withdrawal — such as perishable goods, or sealed items unsealed for reasons of health or hygiene — do not apply to anything we sell. Every product in our range can be returned, gift cards included.

Damaged or incorrect items

That is not a return — that is our mistake. Email hello@thestainless.co with your order number and a photo of the product and the packaging. We pay the return or replacement cost.

Exchanges

If you would like a different product, the fastest route is to send the original back and place a new order. You do not have to wait for the return to be processed first.

Model withdrawal form

Only complete and return this form if you wish to withdraw from the contract.

To:
The Stainless Co. — Resoluta B.V.
Krachtenveld 61, 3893 CD Zeewolde, Netherlands
hello@thestainless.co

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is submitted on paper):
— Date:

(*) Delete as appropriate.