Complaints

Something can always go wrong. If it does, tell us. We would rather fix it than have you sit with it.

How to make a complaint

Email hello@thestainless.co with your order number and a short description of what happened. You can also call us on 085 115 5773.

You will get confirmation that we have received your complaint within 2 business days.
You will get a substantive response within 14 days. If we need longer to look into it, we will tell you that within those 14 days, along with an indication of when you will hear back.
Your complaint is handled confidentially.

If we cannot resolve it together

If this does not lead to a solution, you can submit your dispute for mediation through WebwinkelKeur, at webwinkelkeur.nl/kennisbank/consumenten/geschil. WebwinkelKeur will then mediate between us.

Complaints about your personal data

If your complaint is about how we handle your personal data, email the same address. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). See our privacy policy.