Shipping policy

Overview

At The Stainless Co., we aim to provide clear and reliable delivery of your order. This Shipping Policy explains how and when your order is processed, shipped and delivered.

If you have any questions regarding shipping, you can contact us at:

hello@thestainless.co
085 115 5773

Order Processing

Orders are processed on business days, Monday through Friday, excluding public holidays in the Netherlands.

Orders placed before 16:00 CET on a business day are generally processed the same day. Orders placed after 16:00 CET, on weekends or on public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.

We reserve the right to delay processing if:

Payment authorization is pending
There are suspected fraudulent transactions
The product is temporarily out of stock
Incorrect or incomplete address information was provided

If we cannot fulfill your order, we will notify you and issue a refund if applicable.

Shipping Locations

We currently ship to customers within the European Union. If your country is not available during checkout, please contact us at hello@thestainless.co to inquire about shipping options.

Delivery Times

Estimated delivery times vary depending on your location.

Netherlands: 1 to 3 business days
Belgium: 2 to 4 business days
Other EU countries: 3 to 7 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including:

Carrier delays
Customs processing
Severe weather conditions
Peak periods

We are not liable for delivery delays caused by third party carriers or external events.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

We may offer free shipping promotions from time to time. The conditions of such promotions will be clearly stated on our website.

Any customs duties, taxes or import charges outside the European Union are the responsibility of the customer, unless explicitly stated otherwise.

Risk and Responsibility

Risk of loss or damage to products passes to you upon delivery to the address provided at checkout.

It is your responsibility to provide a correct and complete shipping address. If a package is returned due to incorrect address information, additional shipping charges may apply.

If your package appears damaged upon delivery, please contact us immediately at hello@thestainless.co and provide photographs of the packaging and product.